Visa launches “Stay Secure” campaign in Pakistan

Karachi(Cliff News)Visa (NYSE: V), the world’s leader in digital payments, today launched ‘Stay Secure’, a consumer education campaign that aims to promote safe digital payment (card and mobile) practices among Pakistani consumers. Running for the first time in Pakistan, Visa’s security campaign addresses consumer concerns and provides advice to help consumers protect themselves against payment-related frauds. Having successfully promoted the security campaign in other countries over the years, Visa is leveraging its expertise to raise awareness and confidence around card payments amongst consumers in Pakistan.For the purpose of the ‘Stay Secure’ campaign, Visa surveyed consumers across Pakistan to study their experiences, attitudes and behaviors when shopping in-store and online. Among surveyed respondents, 56% of consumers find cards to be more secure than cash overall. The factors driving the security perception of cards include (i) risk of theft when carrying cash (48%); (ii) swift resolution of security issues (45%); and (iii) cards are always replaceable in case of loss (44%). The survey also examines consumers’ security perceptions of online transactions with 76% of respondents (both online and non-online shoppers) saying they trust online payments with cards. Among current online shoppers, the trust level for making online payments through card is high (94%), while among current non-online shoppers, the trust level for card is comparatively lower (54%).T The survey findings revealed that consumers prefer card payments over cash when shopping online because (i) they feel that card is safer than cash (53%); (ii) they perceive cards to be safe and secure way to pay (50%); and (iii) they see digital payments as the only mode of payment accepted by online merchants (45%). The most common type of cards used by online shoppers is debit cards (64%), followed by credit cards (55%), and prepaid cards (6%). In terms of online payments, cards are the preferred payment method for 50% of respondents, while 42% prefer to pay cash on delivery (COD) when shopping online. COD drivers include: (i) easier to keep track of spends (76%), (ii) do not see any benefits, rewards, or discounts when using cards (68%), and (iii) additional fees and charges associated with using card (64%). 85% are likely to be more open to making online payments using their card if they had the guarantee that their data is secure and 88% if they had they guarantee of a quick refund in case they wanted to return an item or had not received it.Kamil Khan, Country Manager for Visa in Pakistan, said “The ‘Stay Secure’ survey gives us insight into consumer behavior, views and appetite regarding digital payments and eCommerce. This makes it possible for Visa to understand consumer concerns and address them appropriately. With Pakistan’s growing internet penetration and rapidly increasing number of mobile users, the country is on track to produce one of the largest digital audiences in the world. In this context, it is more important than ever to raise awareness among consumers about adopting safe online practices.”QR code payments, a contactless payment method performed by scanning a QR code from a mobile app, is an alternative to transferring electronic funds at point of sale using a payment terminal. Visa’s QR payment solution, Visa on mobile, enables consumers to access their funds directly from their bank accounts via their mobile banking app to pay merchants and send money to individuals. Visa has recently launched Visa on mobile in Pakistan in collaboration with HBL and is working with its partners to bring the solution to more consumers in the country.The survey findings reveal that 32% of respondents are aware of QR payments and 18% have used it – of respondents who have used it, 80% trust the technology. Among online shoppers, 27% have used the QR solution and likeability increases to 88%, whereas, among current users of QR payments, likeability increases to 94%. Furthermore, 87% of respondents first introduced to QR payments consider it secure, while 79% intend to use the payment method in the near future. The main drivers for the usage of QR payments are (i) security perceptions (58%), (ii) speed of payments (50%), and (iii) convenience (48%). The main barriers to future usage are (i) lack of trust (59%), (ii) forced to link payment to card and they do not feel card payments are safe (56%), and (iii) not available on their current mobile device (56%).The survey reveals that factors such as more education on the usage of QR payments and reassurance from bank on its security aspects is required to elevate consumers’ interest in adopting QR payments. It also reveals that majority of online shoppers (52%) prefer to shop from well-known eCommerce sites, while 55% prefer to shop from domestic sites over international eCommerce sites driven by factors such as convenience, faster delivery time, efficient after sale service and refund/return policies.Pakistani consumers mostly purchase clothes, restaurant orders, groceries, and electronic goods when shopping online. The main drivers for shopping online are that (i) consumers feel it is more convenient (48%), (ii) have the option to compare prices (43%), and (iii) feel it is becoming safer and more reliable (42%). The main barriers are (i) concerned with difference in product online versus delivery (39%), (ii) they cannot inspect the item before purchasing (38%), and (iii) concerned that the product might not arrive on time or at all (37%). To convert non-online shoppers, merchants should continue to tackle a few areas of concerns including easier return and refund policies, more realistic product descriptions, easier payment/checkout process, POS terminal on delivery, discounts and offers.Some of Visa’s key recommendations for consumers to engage in safe online shopping practices include: (i) shop at well-known eCommerce sites, (ii) avoid using public WiFi connection for transactions, (iii) look for the ‘s’ after ‘http’ in website addresses to confirm that a site offers (SSL) protection, (iv) activate Verified by Visa with your bank to secure online payments; log out whenever you leave a website, especially if using a public computer; and (v) never share your personal account information on social media, over email, phone or chat.“At a time when businesses and consumers are becoming more digital and the impact of new technologies is felt by everyone everywhere, security must remain at the forefront. Pakistan has the potential to become one of the largest eCommerce markets in the world given the sector’s substantial growth in recent years.  And for eCommerce to expand further consumers need to feel secure about using online platforms. One of the ways we are harnessing this growth potential is by continuing with our mission of educating consumers on digital payments and making them aware of the multi-layered security that is in place to protect their card data. This is also pertinent at a time when Pakistan is seeking to digitize its economy,” concluded Kamil Khan.

About Visa’s MENA research on Consumer Attitudes and Behavior Towards Card Security, 2018:

Over 610 people were interviewed in Pakistan for 15 minutes each in February 2019. Respondents lived in Karachi (41.8%), Lahore (34.3%), Islamabad/Rawalpindi (23.9). They were aged between 18-35 (30%), 36-45 (39%), and 46-55 (31%) years old, with males accounting for 69% and females for 31% of the respondents. Each had a banking relationship in the country of residence and was a user of payment cards – having made at least one online payment in the past six months. Research was conducted by 4SiGHT Research & Analytics.

About Visa Inc:

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network – enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere.  As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.



Girlythings named the best in the Indigenous Services Category in Pasha Awards

Activist, Writer and Entrepreneur, Tanzila Khan's venture; Girlythings wins big with Pasha Awards

Karachi(Cliff News)Developed by activist, writer and entrepreneur Tanzila Khan, Girlythings has been named the best in the Indigenous Services Category in the Pasha ICT Awards 2019. The ICT Pasha Awards is a premiere event of the IT industry that brings together the leading developments across the country under one roof.A one of its kind application in Pakistan; Girlythings is an App catering to women’s menstruation needs. The app has managed to make hygiene products and sanitary napkins easily accessible to women all around Pakistan, delivering products at their doorstep in complete privacy as one of the biggest awards for service applications and software in Pakistan, the Pasha Awards has been honoring technological advancements in Pakistan for the past decade. The awards provide recognition to the achievements of home-grown Pakistani innovators; acknowledging innovation and excellence.

About Girlythings:

Girlythings is a series of products and services for women and girls with and without disabilities. It’s not just a delivery system but a way to have instant access to feminine products and information related to them.

Dew Moto Extreme rocks Karachi with its action and stunt line up


Karachi(Cliff News)Mountain Dew strikes again! The fifth edition of Dew Moto Extreme, Pakistan’s biggest stunt show kickstarted in Karachi at the Expo Centre. Mountain Dew makes sure the event gets bigger and more extreme each year. Last year we witnessed amazing bike stunts, and this time the action was amped up by bringing cars into the mix. The stunts of our favorite daredevils created a spectacle in the stadium and the audience went wild.The Dew athletes performed unbelievable stunts through the night! There was Dallan Goldman, Fredrick Frog Bergren and Nick De Witt on FMX bikes. The audience was left in awe as they flew over the arena and pulled off mid-air somersaults, leaps and jumps.A new Dew athlete, Stacey Lee May, the queen of car spinning was introduced to the audience at this event who hung out from the window while driving the car and it was still spinning! This was the first time that a female athlete was seen doing incredible stunts in Pakistan.Then came in Mike Skelton and Jim McFarlane who created a tornado of smoke with drifting cars as the tires burnt the ground in circles. As if all that wasn’t enough, our host VJ Shehzad even became a human obstacle as the cars went around him and stopped right an inch away from him.The event also featured performances by Ali Azmat, AUJ and Kashmir the band. The musicians took center stage and amped up the night with their powerful vocals. They got the audience more pumped up and the sight of the crowd raising their hands to the sky and dancing along the music was spectacular. If that was not enough the night ended with a spectacular view of fireworks.Dew Moto Extreme will be traveling across Pakistan touching upon 5 major cities. The next show is scheduled to take place in Multan on 26th September, 29th September, Islamabad on 5th October and Lahore on 12th October.



EBM launches repositioning campaign for Peek Freans Sooper


Karachi(Cliff News)Peek Freans Sooper, Pakistan’s Number 1 selling biscuit brand, manufactured by English Biscuits Manufacturers (Private) Ltd, unveiled three new TVCs today, thereby repositioning the brand to “Seedhi Saadi Khushi ka maza” (simple joys of life).From the time of its launch, Peek Freans Sooper, has been a favourite across Pakistan, and no other biscuit brand has been able to reach its level of success. The new Peek Freans Sooper television commercials mark the launch of the brand’s communication strategy.“The bond Sooper shares with the people of Pakistan is a very emotional one. Therefore, it is our mission to connect with them at the deepest level”, said Ayesha Janjua, GM Marketing EBM. “With this new re-positioning of the brand’s message towards Seedhi Saadi Khushi ka maza, we want to remind the consumers that despite today’s extremely busy and demanding life, it is these simple joys of life that make all the difference. Sooper by virtue of the comfort food it has become, is also a simple everyday joy!The 360-degree Campaign for Peek Freans Sooper has been launched nationwide, and can be seen on all media platforms.

About EBM:

EBM has been baking nutritious delights for Pakistani consumers under the brand name Peek Freans since 1996. As one of the pioneers of the industry as well as a dominating market leader, EBM continues to innovate on each of the three fronts: product, quality, and communication.

Federal Minister for Education Shafqat Mehmood visited TCF

Karachi(Cliff News)Federal Minister for Education and Professional Training Shafqat Mehmood visited The Citizens Foundation (TCF), Head Office where he met with the Founding Members and Senior Management of TCF.The purpose of the visit was to introduce Mr. Shafqat Mehmood to TCF and its impact in the field of education whilst also discuss the need for strengthening cooperation to address the education crisis in Pakistan. Mr. Shafqat Mehmood commended on TCF’s work and was impressed by its scale of operations and success in breaking down barriers to education for the less privileged children of Pakistan. He was also briefed on TCF’s Adult Literacy Program and its impact across Pakistan.The Citizens Foundation (TCF) is a professionally managed, non-profit organization set up in 1995 by a group of citizens who wanted to bring about positive social change through education. 24 years later, TCF is now one of Pakistan’s leading organizations in the field of education for the less privileged, educating 252,000 students across 1,567 schools in Pakistan.

About TCF:

The Citizens Foundation (TCF) is a strong advocate of the belief that a truly informed and educated society forms the foundation of a progressive state and instills in its citizens the ability to adapt and evolve with changing times. It is a non-profit organization set up in 1995 by a group of citizens who wanted to bring about positive social change through education. 24 years later, TCF is now one of Pakistan’s leading organizations in the field of education for the less privileged. The TCF model focuses on providing quality education through purpose-built schools located in the heart of Pakistan’s urban slums and rural communities.  The organization ensures that girls represent nearly 50% of overall student enrolment. To magnify its impact, improve enrolment and quality of education, TCF is also adopting Government schools across Pakistan.


Huawei reassures to help 500 million people benefit

Huawei Photo Release - Huawei's Deputy Chairman Ken Hu gave a speech at the TECH4ALL Summit (Sep 18, 2019).jpg

Karachi(Cliff News)“Digital inclusion means using digital technology to promote inclusive development and leaving no person, home, or organization behind.” During HUAWEI CONNECT 2019, Huawei’s Deputy Chairman Ken Hu gave a speech at the TECH4ALL Summit. The theme of the summit was “How Inclusive Innovation Can Empower the World”. In his speech, Hu elaborated on Huawei’s TECH4ALL initiative and shared the initiative’s current progress. He also called on more individuals and organizations to join Huawei in addressing global issues related to healthcare, education, development, and the environment. The target of TECH4ALL is to help another 500 million people benefit from digital technology in the next five years.Technological advancements are accelerating the advent of the intelligent world. While enjoying the conveniences of science and technology, we must also look at the other side of the story. Digital gaps still exist: In many cities in China, the elderly might be unable to hail a taxi on the street, because taxis are now often booked via mobile phones. In Bangladesh, women don’t have many opportunities to learn about computers. On the Comoros, until two years ago, the inhabitants were isolated from the outside world, because they had no communications network.As the infrastructure of the intelligent world, the ICT industry has played a vital role in promoting national economic growth and boosting social welfare and happiness. It will also help achieve the United Nations’ Sustainable Development Goals, enabling humanity to address challenges like poverty, inequality, climate change, environmental deterioration, economic issues, and healthcare problems. The ultimate goal is to not leave anyone behind in the digital world.Digital inclusion: making technology warmer. Huawei has never let up in its effort in this regard. Today, Huawei pressed ahead with its long-term initiative, TECH4ALL, to promote digital inclusion. Digital inclusion means every individual and organization can equally access and use information and communications technology.Huawei’s vision and mission is to bring digital to every person, home and organization for a fully connected, intelligent world. “Digital inclusion” best reflects the social value that Huawei can create through its vision.Against this backdrop, TECH4ALL was born.“Digital technology is reshaping the world. We want it to benefit everyone and we want digital inclusion for all. In this regard, technology is the foundation, applications are the key, and skills provide assurance.”As of today, Huawei has ensured smooth communications for more than three billion people around the world, and supported the stable operations of more than 1,500 networks in more than 170 countries and regions. Hu said that in the next five years, the company will help another 500 million people benefit from digital technology. These benefits will not be limited to connectivity, also including the benefits of technologies like AI, cloud, and smart devices as well as related applications and skills.In the Pediatrics Department, babies cannot explain what’s wrong with them, which presents a huge challenge. Congenital eye diseases among babies and young children are some of the most difficult to diagnose in the Pediatrics Department. In many cases, young children just cry when their eyes are uncomfortable, and their parents often think they are just making a fuss out of nothing. Due to a lack of related knowledge, many children with eye diseases are left undiagnosed for too long and thus miss out on the best opportunity for treatment. This then negatively impacts the rest of their lives.This is just a snapshot of the TECH4ALL initiative. Currently, Huawei is working with many international NGOs to address problems related to healthcare, education, development, and the environment on a much bigger scale. The TECH4ALL Summit has attracted representatives from many organizations. These include international organizations like UNESCO, WWF, and WEF, NGOs like RFCx and DIVE Medical, and governments, businesses, and industries. All of these have contributed ideas to the TECH4ALL initiative.HUAWEI CONNECT 2019 is an annual flagship event hosted by Huawei for the global ICT industry, and is held in Shanghai from September 18 to 20, 2019. This year’s Conference is themed on “Advance Intelligence” and aims to establish an open, cooperative, and shared platform for customers and partners to explore new opportunities for an intelligent future.

About Huawei:

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world. Huawei’s end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes. At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 188,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.



GE provide four 9f gas turbines at Iraqi Ministry of Electricity

GE Photo Release - GE Iraq Besmaya Phase 3 Award (Sep 16, 2019)

Karachi(Cliff News)Under the guidance of the Iraqi Prime Minister, H.E. Dr. Adel Abdul Mahdi, the patronage of the Iraqi Minister of Electricity, H.E. Dr. Luay al-Khatteeb and in continuation of their dedicated efforts to strengthen Iraq’s power sector, Mass Energy Group Holding (MGH) and GE Power signed a new agreement that will help establish Phase 3 of the Besmaya Power Plant, taking the total capacity of the facility up to 4.5 gigawatts (GW). Under the scope of the agreement, GE will supply MGH with four 9F gas turbines and four generators to equip Besmaya Phase 3. The project has already been approved by Iraq’s Council of Ministers and MGH will supply electricity from the new extension of the plant to the Iraqi Ministry of Electricity under a 20-year power purchase agreement (PPA).The agreement was signed in the presence of H.E. Dr. Luay Al-Khatteeb and John Rice, Chairman of GE Gas Power by Ahmad Ismail, Chairman of MGH and Joseph Anis, President and CEO of GE’s Gas Power Systems and Power Services businesses in the Middle East, North Africa and South Asia.H.E. Dr. Luay Al-Khatteeb said, “As the first independent power project in Central Iraq, Besmaya set benchmarks in public-private sector partnerships and contributions to Iraq’s electricity network. It has not only shown that Iraq can be an attractive destination for private sector investments in the energy sector but more importantly, it has played a critical role in helping the government to increase supplies of reliable, efficient, and affordable power to meet the needs of our citizens. We look forward to continuing our collaboration with MGH and GE through the further expansion of Besmaya Power Plant.”Besmaya Phase 3 is the largest new power plant by output to be added to Iraq’s national grid since 2014. The project is anticipated to bring another 1.5 GW of power online by 2021, with the first 500 megawatts (MW) scheduled to be added to the grid as early as next year. Up to 1,200 people are expected to be employed in the construction of Besmaya Phase 3. “At Mass Energy Group Holding, our mission is to make investments in the interests of the public by being an active contributor to the construction and development of Iraq’s power sector. In GE, we have found a reliable partner that is not only committed to the same values but also able to provide industry-leading technology, as well as world-class execution and service expertise on the ground in Iraq,” said Ahmad Ismail. “We are excited to start working on the next phase of Besmaya today and remain committed to partnering with the government and people of Iraq to keep addressing the country’s power generation needs in the future as well.”The agreement builds on a proven track record of successful power generation projects executed in collaboration between MGH and GE in Iraq. Besmaya is already the largest power plant in Iraq in terms of output and among the largest across the Middle East and North Africa. Phase 1 of Besmaya Power Plant is capable of generating up to 1.5 GW of power, while Phase 2 can already produce up to 1 GW and is expected to add up to another 500 MW as it starts combined cycle operations during the end of 2019 / early 2020. GE has provided eight 9F gas turbines and 4 steam turbines for the first two phases of Besmaya. Moreover, MGH and GE have earlier brought up to 4 GW of power online in the Kurdistan Region of Iraq through the Erbil, Duhuk, and Sulaymania projects.“On behalf of GE, I would like to thank MGH and the Ministry of Electricity for their continued trust in us,” said Joseph Anis. “GE has been honored to collaborate with various organizations to support the development of Iraq’s electricity sector for over 50 years. From being among the first to help rebuild power infrastructure in conflict-affected areas such as Diyala and Mosul, to providing equipment and services for Iraq’s first independent power plant, we have not just promised but continuously delivered on our commitment to help power progress for the people of Iraq.”with over 1,300 installed F-class machines exceeding 70 million operating hours, GE has the largest operating and most experienced F-class fleet in the world. GE’s F-class turbines are also able to achieve combined cycle efficiency levels of over 60 percent, which will help Iraq to increase the electricity generated per unit of fuel consumed and lower environmental impact per megawatt of power produced.GE has a sizeable presence in Iraq with up to 300 people across the country, up to 90 percent of them local Iraqis. Since 2011, the company has helped to bring 14 GW of power online across Iraq, including up to 1.4 GW in conflict affected areas such as Diyala and Mosul. Today, GE-built technologies can generate up to 55 percent of the country’s electricity.

Mass Group Holding:

Mass Group Holding aims to be an outstanding icon in the economic development of Iraq to achieve prosperity for our people. The Group strives to lead in building and developing the infrastructure of Iraq. MGH is committed to generating sufficient energy and resources and ensuring environmental sustainability through highly efficient practices and a safe working environment by complying with all legal and technical requirements relating to Health, Safety & Environment. Today, Mass Global Holding generates over 8,500 MW of power including 4,500 MW in Baghdad and 4,000 MW in Kurdistan.

About GE:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. For more than 125 years, GE has invented the future of industry, and today it leads new paradigms in additive manufacturing, materials science, and data analytics. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.

About GE Power:

GE Power is a world energy leader providing equipment, solutions and services across the energy value chain from generation to consumption. Operating in more than 180 countries, our technology produces a third of the world’s electricity, equips 90 percent of power transmission utilities worldwide, and our software manages more than forty percent of the world’s energy. Through relentless innovation and continuous partnership with our customers, we are developing the energy technologies of the future and improving the power networks we depend on today. 

Rising star Zubab Rana bank on screens with Rishtay Biktay Han

Zubab Rana (1)

Karachi(Cliff News)The industry’s lovely rising star, Zubab Rana is coming back to our television screens after the blockbuster supernatural thriller Bandish, with Big Bang Entertainment’s latest offering Rishtay Biktay Hain that is soon to be aired on ARY Digital.The last directorial project of TV director Late Syed Atif Hussain (best known for family drama Babban Khala Ki Betiyan), Rishtay Biktay Hain features Zubab Rana in the leading role, along with Javed Sheikh, Rubina Ashraf, Shugufta Ejaz, Ali Abbas & Asad Siddiqui in pivotal roles.“This drama tackles the evil of dowry that is still plaguing our society,” states Zubab Rana, “I get to play & show how even in the 21st Century an innocent girl’s married life becomes a living hell because of greed.”Rishtay Biktay Hain, is scheduled to go on air on ARY Digital this September.

About Zubab Rana:

Zubab Rana’s unstoppable journey started from modelling just a few years ago, after which she has been giving back to back hit drama serials including Naseebo Jali, Mere Khudaya, Bandish and now ‘Rishtay Biktay Hain’ since her award-winning debut 2 years ago.

Shagufta ejaz, rubina ashraf, Ali Abbas, zubab rana and syed mohammed ahmed

Facebook taking initiatives to prevent suicide incidents


Written by Antigone Davis, Global Head of Safety

As a global online community, keeping people safe on our apps is incredibly important to us. Since 2006, we’ve worked with experts from around the world to inform our policies, practices and products supporting those at risk of suicide or self-injury.

On World Suicide Prevention Day, we’re sharing an update on what we’ve learned and some of the steps we’ve taken in the past year, as well as additional actions we’re going to take, to keep people safe on our apps, especially those who are most vulnerable.

Improving How We Handle Suicide and Self-injury Related Content

Earlier this year, we began hosting regular consultations with experts from around the world to discuss some of the more difficult topics associated with suicide and self-injury. These include how we deal with suicide notes, the risks of sad content online and newsworthy depictions of suicide. Further details of these meetings are available on Facebook’s new Suicide Prevention page in our Safety Center. 

As a result of these consultations, we’ve made several changes to improve how we handle this content. We tightened our policy around self-harm to no longer allow graphic cutting images to avoid unintentionally promoting or triggering self-harm, even when someone is seeking support or expressing themselves to aid their recovery. On Instagram, we’ve also made it harder to search for this type of content and kept it from being recommended in Explore. We’ve also taken steps to address the complex issue of eating disorder content on our apps by tightening our policy to prohibit additional content that may promote eating disorders. And with these stricter policies, we’ll continue to send resources to people who post content promoting eating disorders or self-harm, even if we take the content down. Lastly, we chose to display a sensitivity screen over healed self-harm cuts to help avoid unintentionally promoting self-harm. 

Our engagement with experts has proven so valuable that we’re also hiring a health and well-being expert to join our safety policy team. This person will focus exclusively on the health and well-being impacts of our apps and policies, and will explore new ways to improve support for our community, including on topics related to suicide and self-injury. 

And for the first time, we’re also exploring ways to share public data from our platform on how people talk about suicide, beginning with providing academic researchers with access to the social media monitoring tool, CrowdTangle. To date, CrowdTangle has been available primarily to help newsrooms and media publishers understand what is happening on Facebook. But we are eager to make it available to two select researchers who focus on suicide prevention to explore how information shared on Facebook and Instagram can be used to further advancements in suicide prevention and support.

In addition to all we are doing to find more opportunities and places to surface resources, we’re continuing to build new technology to help us find and take action on potentially harmful content, including removing it or adding sensitivity screens. From April to June of 2019, we took action on more than 1.5 million pieces of suicide and self-injury content on Facebook and found more than 95% of it before it was reported by a user. During that same time period, we took action on more than 800 thousand pieces of this content on Instagram and found more than 77% of it before it was reported by a user. 

Becoming a Safer Forum for Difficult Conversations

Experts have told us that one of the most effective ways to prevent suicide is for people to hear from friends and family who care about them. Facebook has a unique role in facilitating those kinds of connections and we’re taking additional steps to support those who are discussing these sensitive topics, especially young people. To help young people safely discuss topics like suicide, we’re enhancing our online resources by including Orygen’s #chatsafe guidelines in Facebook’s Safety Center and in resources on Instagram when someone searches for suicide or self-injury content.

The #chatsafe guidelines were developed together with young people to provide support to those who might be responding to suicide-related content posted by others or for those who might want to share their own feelings and experiences with suicidal thoughts, feelings or behaviors. 

We’ll continue to invest in people, technology and resources so that we can do more to protect people on our apps. Visit our Suicide Prevention Resource page to learn more about what’s available.


U.S President Trump is treating Huawei Unfairly: Microsoft

Karachi(Cliff News)The way the U.S. government is treating Huawei is un-American. China’s leading maker of networking equipment and mobile phones should be allowed to buy U.S. technology, including software from his company”. These thoughts were express by Microsoft President and Chief Legal Officer, Brad Smith.Such actions shouldn’t be taken without a “sound basis in fact, logic, and the rule of law,” says Smith, adding that Microsoft has asked U.S. regulators to explain themselves. “Oftentimes, what we get in response is, ‘Well, if you knew what we knew, you would agree with us,’” he says. “And our answer is, ‘Great, show us what you know so we can decide for ourselves. That’s the way this country works.’” U.S. President Donald Trump has said Huawei, run by a former Chinese army technologist, is a national security threat, and his Department of Commerce has added the company to an export blacklist scheduled to take full effect in November.Trump should know better, Smith says, citing Trump’s experience in the hotel industry. “To tell a tech company that it can sell products, but not buy an operating system or chips, is like telling a hotel company that it can open its doors, but not put beds in its hotel rooms or food in its restaurant. Either way, you put the survival of that company at risk.”Huawei is a key customer for Microsoft’s Windows operating system, which comes loaded on its branded consumer laptops. Four years ago, Smith and Microsoft Chief Executive Officer Satya Nadella hosted Chinese President Xi Jinping at Microsoft for a photo op with tech leaders including Apple CEO Tim Cook and Facebook CEO Mark Zuckerberg. That probably won’t happen again.Tensions between the U.S. and China feature prominently in Smith’s new book, Tools and Weapons: The Promise and the Peril of the Digital Age. While Huawei is its own case, Smith worries that broader and tighter strictures could soon follow. The Commerce Department is considering new restrictions on the export of emerging technologies on which Microsoft has placed big bets, including artificial intelligence and quantum computing. “You can’t be a global technology leader if you can’t bring your technology to the globe,” he says.
Microsoft has asked the Commerce Department to consider outlawing sales to particular customers or for particular uses that might pose national security risks, such as universities with ties to the Chinese military. Smith uses the analogy of the scalpel vs. the meat cleaver. The company also wants to make sure academic research can continue to cross borders, including from Microsoft Research Asia in Beijing.
A coalition of democracies should agree on standards for privacy and data collection and press China for better behavior, Smith says. Such privacy norms, he says, should govern “appropriate” data sharing that can help contribute to AI development and keep pace with Chinese efforts. That’s an idea that will likely alarm some privacy advocates.Smith, who raised money for Hillary Clinton’s presidential campaign in 2016, says the bigger concern should be America’s leadership on the world stage, citing issues including gun violence and climate change. “The only way you can manage technology that’s global is to have governments actually work with each other,” he says.